Cancellation policy
PetCarePacks Subscription & Purchase Options Policy
At PetCarePacks, we offer flexible subscription options to make pet care simple, convenient, and cost-effective.
By selecting a subscription purchase, you agree to the following terms:
Subscription Overview
- Products are automatically delivered based on your selected schedule (e.g., every 2 weeks, monthly, etc.)
- You will be billed automatically before each shipment
- Subscription pricing may include exclusive discounts
Cancellation Policy
- You may cancel your subscription at any time
- To avoid being charged for the next order, cancellation must be made at least 24 hours before the next billing date
- Orders already processed or shipped cannot be canceled
You can cancel your subscription by:
- Logging into your account and managing your subscription
- Contacting our support team at [your email]
Skip, Pause, or Modify Orders
- Skip upcoming deliveries at any time
- Pause your subscription without penalty
- Change delivery frequency or product selection
All changes must be made before the next billing cycle
Billing & Charges
- Your payment method will be automatically charged at the start of each billing cycle
- Prices, discounts, or product availability may change, but we will notify you in advance
Returns & Refunds
- Subscription orders follow our standard return policy
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery
Important Notice
- Subscription discounts are tied to recurring purchases
- Abuse of the subscription system (e.g., repeated cancellation after discount use) may result in account restrictions
Contact
If you have any questions regarding your subscription, please contact: